Returns Policy

We understand that occasional errors may occur. If you have received an incorrect item or if you have simply changed your mind, we are happy to assist you in resolving the issue.

YOU HAVE RECEIVED AN INCORRECT ITEM

While we work tirelessly to ensure every order is packed and shipped correctly, mistakes do happen. If you have received an incorrect item, please contact our customer service team as soon as possible so we can rectify our error. Please ensure any incorrectly received items remain unopened and we will resolve the problem as quick as we can!

YOU HAVE CHANGED YOUR MIND

Unwanted goods can be returned at your own expense, unused and in their original condition, with the tamper-proof seal unbroken within 14 days for a full refund. Please ensure that you notify of us of any return prior to sending it back.

DEFECTIVE OR DAMAGED GOODS

While unlikely, if your item arrives damaged or faulty, we’re here to help! Just let us know what’s wrong, and we’ll do our best to make things right as soon as possible.

If you have an issue with any e-liquid please, you can get in touch with the SAVAGEVAPE Customer Service team via Phone, Email or with our Website Live Chat service.

All email enquiries to: miya@savagevape.com